Custom Orders — Tailored Luxury, Delivered with Care

At TYMRON, we take pride in offering bespoke creations crafted exclusively for you. Each customized piece is made-to-order with the utmost attention to detail, ensuring it reflects your unique vision and our commitment to excellence.

Due to the personalized nature of these items, please allow 27 to 34 business days in total from the time of purchase to delivery. This includes both the meticulous production process and secure shipping to your door.

We thank you for your patience and trust as we bring your one-of-a-kind piece to life — a true embodiment of timeless elegance and individual expression.

Once your order is placed, you will receive a confirmation email with a tracking number. Simply use this number in the "Track my Order" section in our chat assistant or by logging in to your account on the website and checking the order status. We provide real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching our customer support team tymronteam@gmail.com

Return Policy — TYMRON

At TYMRON, we want you to be completely satisfied with your purchase. If for any reason you’re not, we gladly accept returns under the following conditions:

1. Return Period:

You may return an item within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and include the original packaging.

2. How to Initiate a Return:

To begin the return process, please contact our customer service team at tymronteam@gmail.com with your order number and reason for return. We will provide detailed instructions on how to send your item back.

3. Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure the item is securely packaged and shipped using a trackable service. TYMRON is not responsible for items lost or damaged during return transit.

4. Refund Process:

Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at tymronteam@gmail.com.

6. Return Address:

Please email us at tymronteam@gmail.com to receive the return shipping address.

7. Exceptions — Customized Orders:

Please note that customized or made-to-order items are non-returnable and non-refundable

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!

• Email: tymronteam@gmail.com

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