Widerrufsrecht
TYMRON Refund Policy
At TYMRON, we strive to ensure customer satisfaction with every purchase. Please review our refund policy below:
Custom Orders
All custom-made orders are final sale and non-refundable. Due to the personalized nature of these items, we cannot accept returns or exchanges. Please review your order carefully before confirming your purchase.
Standard Orders
For all non-custom products, we offer a 14-day return policy from the date of delivery. To be eligible for a return:
• The item must be unused, in its original condition, and in the original packaging.
• Proof of purchase is required.
Refunds will only be issued if:
-
The item received is faulty or defective;
-
The item received is incorrect (not what was ordered); or
-
The item was damaged during shipping(photo/video proof required).
Refunds are not granted for personal preference, style, or sizing, as a detailed size chart is provided to guide your purchase.
Return Process
1. Contact our customer support team at [your email/phone] to initiate a return.
2. Once approved, ship the item back to us at the provided return address.
3. After inspecting the item, we will process your refund to the original payment method within 7 business days.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
For any questions, please contact us at email.